Privacy Policy

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Last updated: January 1, 2025

ilaa India ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and your rights regarding it.

1. Information We Collect

• Personal Information: Name, email address, and phone number submitted via our contact form or WhatsApp.
• Usage Data: Pages visited, time spent, browser type, and device information collected automatically when you visit our website.
• Cookies: Small files placed on your device to enhance your browsing experience and understand how our site is used.

2. How We Use Your Information

• To respond to your enquiries and manage appointment bookings.
• To send relevant service updates, if you have opted in.
• To improve the quality and relevance of our website and services.
• To comply with applicable legal obligations.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties, except in the following circumstances:

• With trusted service providers who assist in operating our website or conducting our business, provided they agree to keep your information confidential.
• When required by law or to protect our legal rights.

4. Cookies

Our website may use cookies to enhance your experience. You may disable cookies through your browser settings; however, some features of the website may not function correctly as a result.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Your Rights

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data.
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective policies.

9. Children’s Privacy

Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting. The "Last updated" date above reflects the most recent revision.

11. Contact Us

ilaa India
35, Old No.15, B Ramachandra Adithanar Rd, Gandhi Nagar, Adyar, Chennai — 600 020
Email: your@email.com
Phone: +91 99945 91902